HOW DO I PLACE AN ORDER?
Placing an order is easy! You can either use the shop link here and order online, call the shop direct (visit the contact page) or simply pop to Cardiff Ice Arena where you can visit the store and take a look around!
PAYMENT AND SHIPPING
Payment online or phone is to be made via card before goods are shipped. Shipping prices appear in the basket once you are processing your order. Orders up to £150 are charged at £5 and orders over £150 are charged at £8. Orders placed before 2pm are processed the same day Mon-Fri, orders made after this time or on weekends are processed on the next working day. For international orders, please select international shipping at checkout for pricing. We use a national courier for quick UK delivery.
COLLECT FROM STORE
Our collect from store option is available for Cardiff Devils Home games only. Simply follow the checkout process online and pop to the shop before face off in Ice Arena Wales to collect your goods. You will be sent a confirmation e-mail confirming your collection which you must bring with you. On a Smart Phone is fine. Along with this we will also need a form of ID in the name of the person making the order. We will have your goods waiting. Only Cardiff Devils Merchadise is available for collection, no other goods will be set aside.
SECURE ORDERING & PAYMENT OPTIONS
We use PayPal online for accepting payments. More information on the security of PayPal can be found at www.paypal.co.uk. If you would like to pay with cash, please visit us at Ice Arena Wales.
RETURNS & REFUNDS
If you have any problems with your items please contact us via e-mail or phone to discuss. We must be notified of any returns or refunds within 14 days. The purchaser is liable for any additional postage costs after buying unless there is a defect with the product.
Online orders can be processed 24 hours a day, 7 days a week, 365 days a year. If you would like to place an order by phone or visit the shop please see the opening hours below.
The shop is also open during Cardiff Devils match nights for home games only.
Click HERE to see how we store and use your data.
We aim to keep as much stock as possible for all the products we offer on our website, sometimes things do go wrong unfortunately but we will contact you as soon as possible if there are any problems with your order and either offer an immediate refund or, where possible, a replacement product at the same or higher value.
HOW DO I KNOW WHAT SIZE SKATE I NEED?
If you need some help choosing the right size skate, simple click HERE and view our size guide for some help.